At Donateme.co.zw (“Donateme”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with the Data Protection Act [Chapter 11:22] of Zimbabwe and other applicable laws.
By using our platform, you consent to the practices described in this Privacy Policy.
We may collect the following categories of personal data:
Full name
Date of birth (for verification)
National ID or passport (if required)
Contact details (email, phone, address)
Bank account or EcoCash details (for campaign withdrawals)
Name (if provided)
Email address
Payment details (processed securely by third-party providers)
IP address and device information
Browser type, operating system
Cookies and activity logs for security and analytics
We use your information to:
Register and verify user accounts.
Facilitate campaign creation, donations, and withdrawals.
Comply with Zimbabwean financial regulations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
Prevent fraud, abuse, and illegal activities on the platform.
Communicate with you about your campaigns, contributions, and account activity.
Improve platform performance, security, and user experience.
Send updates, promotions, or newsletters (only with your consent).
We do not sell your data to third parties. However, we may share data with:
Payment providers (banks, EcoCash, and regulated mobile money operators).
Regulators or authorities when required by Zimbabwean law (e.g., Reserve Bank of Zimbabwe, Financial Intelligence Unit).
Service providers such as hosting, IT support, and analytics companies that help us operate the platform.
All third parties handling your data must comply with Zimbabwe’s Data Protection Act and maintain confidentiality.
Donateme.co.zw uses cookies to:
Enhance site functionality and security.
Remember user preferences.
Collect anonymized analytics to improve services.
You may disable cookies in your browser settings, but some features may not work correctly.
We take appropriate technical and organizational measures to protect your personal information, including:
SSL encryption on all transactions.
Secure storage of sensitive data.
Restricted access to personal data only by authorized staff.
However, no online system is 100% secure, and we cannot fully guarantee protection against cyber threats.
In accordance with the Data Protection Act [Chapter 11:22], you have the right to:
Access personal information we hold about you.
Request correction of inaccurate or outdated data.
Request deletion of your data (unless retention is required by law).
Withdraw consent to processing of your data (subject to legal or contractual restrictions).
Lodge a complaint with the Data Protection Authority of Zimbabwe if you believe your rights have been violated.
We retain personal information only as long as necessary for legal, regulatory, or operational purposes.
For compliance with AML and financial regulations, certain data may be retained for up to 7 years.
After retention periods, data will be securely deleted or anonymized.
Our services are not directed at individuals under 18 years of age. If we discover that a child has provided personal information, we will delete it immediately.
If you access Donateme.co.zw from outside Zimbabwe, your data may be processed and stored in other jurisdictions. In such cases, we ensure compliance with Zimbabwe’s data protection requirements.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of Donateme.co.zw after changes means you accept the revised policy.
For privacy-related questions, requests, or complaints, please contact us:
📧 Email: privacy@donateme.co.zw
📞 Phone: +263 78 7948 469
📍 Address: Batanai Mall Harare Zimbabwe
🌍 Website: www.donateme.co.zw